📬 Direct Customer Support
Phoebe Labs provides direct email customer assistance. We help users and subscribers with setup, license activations, feature walkthroughs, billing inquiries, and account cancellations.
- Customer Support Email: support@phoebelabs.com
- Billing & Account Questions: support@phoebelabs.com
- Self-Service Subscription Portal: Accessible anytime via the ExtensionPay dashboard or by reaching out to support.
💳 Billing & Subscription Assistance
Cancel Anytime: All subscriptions (DealFlow Pro Monthly and Annual) can be canceled at any time in 1 click with no cancellation fees. Your Pro access remains active through the end of your current prepaid billing cycle with no recurring charges.
Statement Identifier: Charges processed securely via Stripe will appear on your credit card billing statement as PHOEBE LABS or PHOEBE* DEALFLOW.
Fulfillment: All products are delivered digitally immediately upon checkout. Detailed terms can be reviewed in our Billing Policies & Terms of Service.
🏢 Developer Entity & Merchant of Record
Phoebe Labs is an independent software studio and the official legal developer, publisher, and merchant of record for all commercial software products under its domain, including DealFlow.
- Publisher & Merchant of Record: Phoebe Labs
- Official Domain: phoebelabs.io
- Payment Infrastructure: Stripe, Inc. (PCI-DSS Level 1 Certified)
- Flagship Software: DealFlow Real Estate Suite
🔒 Data Privacy & Security Standards
Phoebe Labs designs software with client-side privacy by default:
- Zero Data Selling: We do not sell, rent, or broker your personal information or browsing history.
- Isolated Calculations: Computational real estate formulas and property data run locally in your browser.
- Encrypted Transactions: All financial and checkout transmissions are secured with industry-standard TLS encryption via Stripe.